Pizza Hut is courting negative controversy after turning down a booking for a group of severely disabled children after being told their carers wouldn’t be dining too.
Charity boss Jean Wilson told ITV how she attempted to book 14 young children with their care workers for two lunch outings in April and May – but was told the restaurant chain don’t take group bookings at peak times.
Ms Wilson continued that after ringing back the restaurant to speak with a manager, she informed them that the children’s carers would not be eating.
The Worcester Shrub Hill manager in the UK told Ms Wilson:
"I can't have people in the restaurant that aren't paying money."
The charity, which arrange for the children in the group to try have similar experiences as children not coping with physical and learning difficulties, said that they have since had to cancel the April trip which included a trip to a musical.
While Pizza Hut initially offered to send a gift voucher to Ms Wilson for compensation, she has since turned it down, saying:
"Why would we want to eat there now?"
Pizza Hut has since apologised, releasing a statement:
‘We think we have made the wrong decision with this booking.It is our policy not to take large bookings at peak times, but we should have done so in this instance.We have apologised to the customer directly.’
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