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27th October 2021
09:31am BST

Speaking to EY partner Roger Wallace, Penneys boss Paul Marchant revealed that the company loves the "bricks and mortar" approach to their business and that won't be changing any time soon.
Despite other retailers closing their doors during the pandemic, Penneys managed to open up 25 new stores worldwide, with 373 now in total.
Marchant explained: "I get asked ‘will you go online?’ question about 20 times a day. The fact is we’ve got a business that is very successful, very profitable, and a model that is able to be rolled out across many markets and many countries and that is our prime focus.
"However, we always recognise that if customer demands mean that we need to think about another route to market then we’ve got to discuss that, be open-minded.
"But any change in strategy from bricks and mortar needs to be genuinely incremental and enhancing, and until we can find a model that enables us to do that then we’ll stick with what we’re doing."
So there's our answer, while we can go online and have a look at some of the items we can expect to see in-store, there are no plans for us to be able to purchase them directly from the site any time soon.Explore more on these topics: