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20th January 2020
07:52am GMT

She said that passengers were instructed to return inside.
Two more announcements were made, instructing passengers to go outside for a bus, but each time there was no bus for them.
It was around 9pm, when the passengers all realised they would miss the Katowice flight back to Dublin.
When a member of staff did speak to them about what had happened, Ms Sawkins said the passengers were told:
"You missed your flight because you missed your bus".
You would be RAGING.
Despite passenger claims to the contrary, Ryanair issued a statement to say that "coaches were organised".
"Ryanair sincerely apologised to all customers affected by this weather delay, which was entirely beyond our control".
A Ryanair spokesperson told RTÉ News that "all customers that didn't take the flight from Katowice have been re-booked on alternative flights or refunded".Explore more on these topics: