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20th May 2016
02:49pm BST

"It was a family, parents with five children: four girls and a boy. They turned up at Terminal 2, where I work. But EgyptAir operates from Terminal 1, so I showed them how to get there. "The father was started [sic] to get stressed because he could see the time and that they had been mistakenly dropped off at Terminal 2 by the taxi. "I could see the dad was stressed so I said: 'Don't worry, I'll try and call the company to see if they can exceptionally wait for you'. That's something I never normally do."Sonia put in a call and told them to hurry to Terminal 1, but didn't follow up to see what happened next. According to EygptAir flight check-in records, only one child and two babies boarded EgyptAir flight MS804.
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