It must be tough to work in Customer Service with Ryanair.
Despite the airline's efforts of late to revamp its image and become far more consumer-friendly, years of feeling exploited along the road to a cheap ticket have left many passengers with a sour taste in their mouths.
So we can only imagine how difficult it must be to be first in the firing line when it comes to dealing with irate travellers. If the old adage of "the customer is always right" happens to be Ryanair's new mantra, then swift responses and action are part of the package.
It might be a good idea to actually read the complaint first though.
Facepalm.
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