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11th May 2016
01:07pm BST

"Nothing is more important to us than the safety and well-being of our consumers. We take all consumer complaints very seriously, are very concerned about the call we received today from Mr. Graves and are investigating it as best as we can. "What we know from our experience is that given the controls and safeguards we have in our production facilities it is virtually impossible for any foreign object to enter any container during the bottling process. All of our containers enter our facility on pallets in our warehouse and remain covered until the moment they are placed on our high-speed filling lines. Once on the filling lines, they are inverted and rinsed out before they are filled and capped. "We have offered to dispatch a courier to pick up the product to take it out for testing by a third party forensics laboratory, but the consumer has declined this request. This lab would be able to analyze any rodent that got into the product, determine how it entered the container and even inspect the contents of its stomach. This process can take six-eight weeks to yield conclusive findings. Until we have the opportunity to review the contents, we don't have a way to do a full investigation."
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